Products will be delivered to delivery addresses within the UK, Ireland, Channel Islands & Isle of Man only, except as otherwise exceptionally agreed with Oregon. Oregon will use its discretion in selecting a reputable carrier and appropriate means of delivery. Oregon may deliver Products by instalments in any sequence. Where Products are delivered by instalments, each instalment is deemed to be the subject of a separate Contract. No default or failure by Oregon in respect of one or more instalments will affect the Contract in respect of Products previously delivered, or undelivered Products. If Oregon notifies you that it is unable to deliver any instalment of Products, you will be deemed to accept those installments already delivered (subject to applicable law).
Oregon aims to deliver promptly. However, there may be reasons for Oregon's inability to ship according to its target dates (most of which are beyond Oregon's control). Accordingly, any dates given by Oregon for the delivery of Products are estimates only, and Oregon cannot and does not undertake that delivery will occur on any specified dates.
However, you have the option of cancelling your order at any stage prior to despatch of your Products by Oregon. You may also have a right to return Products after they have been delivered (see ‘Your Right to Return and Returns Policy' below).
If Products cannot be delivered by any estimated or target dates given by Oregon, Oregon may elect to cancel the order and refund any money paid by the Customer. If an order is cancelled, Oregon's only obligation shall be to refund any money paid by the Customer to Oregon.
You may return purchased Products for any reason for a full refund of the Product purchase price actually paid within 7 working days following the date you receive the Products (or such longer period stipulated by applicable local law), subject to compliance with the following:
-You must obtain a Oregon return reference number. This number may be obtained from Oregon via telephone, on the contact number(s) mentioned in Oregon websites. You must return the Products to the address and in the manner indicated on the return documentation.
- The Oregon return reference number must be prominently displayed on the outside of the parcel in which the Products are returned to Oregon. Your Oregon invoice must be enclosed with the returned Products.
- You will be supplied with a prepaid returns label to fix to box of the product, which can then be taken to any post office to return to Oregon
- Products must be returned in the original packaging, in “as new condition”, and with all component products, parts, accessories, warranty cards, manuals and other documents and items.
If you return Products (1) which have been damaged or used, (2) without a Oregon return reference number, (3) after the 7 working-day returns period (or other period specified by applicable law), (4) without proper or with missing packaging, (5) parts of which, including components, included products, accessories, packaging, boxes, documents and/or other items are damaged or missing, or (6) without pre-paid delivery, Oregon retains the right either to refuse to refund Product purchase price (subject to applicable local law), or to charge you repair, restocking or related fees and delivery charges. Oregon may in that case deduct those fees and charges from any payments to be refunded to you.
On return of Products, Oregon will, subject to the above qualifications, repay the Product purchase price amount paid to Oregon, less any fees and charges due to Oregon (as per the above), by crediting your relevant credit card or bank account (or other means). In the event that the return is due to an error by Oregon then Oregon will refund the total purchase price including postage paid to Oregon by the customer.
The issue by Oregon of a return reference number shall not constitute an acceptance or acknowledgment of any right to return Products, except to the extent that these Terms or mandatory applicable laws confer such a right.
In addition to the above Oregon's return procedure which can be found on the Oregon website uk.oregonscientific.com will apply.
The right of return does not apply if you do not purchase Products or Services as a consumer. The right of return and refund does not apply to software sold with Oregon products, or as a separate product, if the licence seal has been broken and/or shrink-wrap packaging opened.